Terms of Service

These Terms of Service govern the use of utuvboardshoes.com and every purchase made through it. Hongkong Becky Lighting Limited operates this website and sells footwear products. By accessing utuvboardshoes.com, browsing its pages, creating an account, or placing an order, you accept these Terms of Service in full. You must not use utuvboardshoes.com if you disagree with any part of these Terms of Service.

Eligibility and Account Responsibility

You must be at least 18 years old to place an order on utuvboardshoes.com. You must provide accurate, current, and complete information during registration and checkout. You are responsible for maintaining the confidentiality of your account credentials. You are responsible for all activity that occurs under your account. Hongkong Becky Lighting Limited may suspend or terminate any account that provides false information or violates these Terms of Service.

Products and Orders

Hongkong Becky Lighting Limited sells shoes in the sizes, colors, and materials described on each product page. Product images are for illustration. Minor variation in color, texture, and finish may occur between the image and the delivered item. All orders are subject to acceptance and availability. Hongkong Becky Lighting Limited may decline or cancel any order at its discretion. After cancellation, Hongkong Becky Lighting Limited returns the full amount paid for that order.

Pricing and Payment

Prices displayed on utuvboardshoes.com are stated in the currency shown at checkout. You are responsible for all taxes, duties, and customs charges applied to your order by your local authority. Hongkong Becky Lighting Limited accepts the payment methods displayed at checkout. Payment must be completed before an order is dispatched.

Shipping and Delivery

Hongkong Becky Lighting Limited dispatches orders to the address you provide at checkout. You must supply a complete and accurate delivery address. Hongkong Becky Lighting Limited is not responsible for orders delivered to an address you entered incorrectly. Title and risk of loss pass to you upon delivery confirmation by the carrier.

14 days No-Reason Refund Policy

Hongkong Becky Lighting Limited offers a strict 14 days no-reason refund policy. You may request a refund for any eligible order within 14 days of receiving it without providing a reason. To exercise this right, contact Hongkong Becky Lighting Limited at [email protected] within 14 days of receipt and state your order number. The period of 14 days begins on the date the carrier confirms delivery. Requests submitted after 14 days from delivery cannot be accepted under this policy.

Return Conditions

Shoes returned under the 14 days no-reason refund policy must be unworn, unwashed, and undamaged. Shoes must be returned in the original packaging with all original tags attached. You must place the order number inside the return parcel. You are responsible for return shipping costs. Hongkong Becky Lighting Limited may reduce the refund amount if the returned shoes show signs of wear, damage, or missing parts.

Refund Processing Time

Hongkong Becky Lighting Limited processes every approved refund after the returned shoes arrive at the Hongkong Becky Lighting Limited return address and pass inspection. Refund processing and the arrival of funds in your account takes at least 14 days from the date Hongkong Becky Lighting Limited approves the refund. This period of 14 days covers internal processing, payment gateway handling, and bank settlement. You must allow at least 14 days before contacting Hongkong Becky Lighting Limited about a refund that has not yet appeared in your account.

PayPal Refund Timing

When you pay with PayPal, the refund is issued to the same PayPal account used for the purchase. PayPal refunds take at least 14 days from the approval date to reach your PayPal balance. Due to local laws, PayPal refunds in some regions may take up to 30 days. Hongkong Becky Lighting Limited does not control the speed at which PayPal or your bank releases funds. The minimum of 14 days and the maximum of 30 days in specific regions apply regardless of the payment method shown at checkout.

Damaged or Defective Items

You must inspect your shoes immediately after delivery. Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. Claims submitted after 7 days of receipt cannot be accepted. To submit a claim, contact Hongkong Becky Lighting Limited at [email protected] and provide your order number, a description of the damage or defect, and clear photographs of the item. Hongkong Becky Lighting Limited reviews the claim and provides a replacement, a repair, or a full refund. The period of 7 days for damaged or defective item claims is separate from the 14 days no-reason refund policy.

Prohibited Conduct

You must not use utuvboardshoes.com to submit false refund claims, return worn shoes as new, resell products purchased for personal use at commercial scale, or interfere with the operation of the website. Hongkong Becky Lighting Limited may refuse service and pursue legal remedies against anyone who engages in this conduct.

Intellectual Property

All text, images, logos, and page design on utuvboardshoes.com are owned by Hongkong Becky Lighting Limited or its licensors. You must not copy, reproduce, or distribute this content without written permission from Hongkong Becky Lighting Limited.

Limitation of Liability

Hongkong Becky Lighting Limited is not liable for indirect, incidental, or consequential losses arising from the use of utuvboardshoes.com or from the purchase of shoes. The total liability of Hongkong Becky Lighting Limited for any claim is limited to the amount you paid for the order that gave rise to the claim.

Governing Law

These Terms of Service are governed by the laws of Hong Kong. Any dispute arising from these Terms of Service or from a purchase on utuvboardshoes.com is subject to the exclusive jurisdiction of the courts of Hong Kong.

Changes to These Terms

Hongkong Becky Lighting Limited may update these Terms of Service at any time. The version published on utuvboardshoes.com applies to all orders placed after publication. Your continued use of utuvboardshoes.com confirms your acceptance of the updated Terms of Service.

Contact Information

You may contact Hongkong Becky Lighting Limited about these Terms of Service, refunds, or damaged item claims using the details below.

Company: Hongkong Becky Lighting Limited

Email: [email protected]

Address: FLAT/RM 602 6/F KAI YUE COMMERCIAL BUILDING NO.2C, ARGYLE STREET MONGKOK KL

Phone: +852 4701 1437