Shipping & Returns

This Shipping & Returns document applies to all shoe purchases made through utuvboardshoes.com. By placing an order, the customer agrees to this document. Hongkong Becky Lighting Limited provides shipping and return terms for all orders. The customer must read this document before purchase.

Shipping

Hongkong Becky Lighting Limited processes orders after payment authorization and address verification. Shipping timelines are determined by the selected shipping method, carrier schedules, and destination. Tracking information is provided after dispatch. Hongkong Becky Lighting Limited does not guarantee delivery dates. The customer is responsible for providing a complete and accurate shipping address. Hongkong Becky Lighting Limited is not responsible for delays caused by carriers, customs, or incorrect addresses. The customer must contact the carrier for delivery disputes after dispatch.

14-Day No-Reason Refund Policy

The customer has exactly 14 calendar days from the date of delivery to request a refund for any reason. No reason is required. The request must be submitted within this 14-day period. Requests submitted after 14 days are not accepted. The buyer completely bears the return shipping costs. Refunds are processed only after the returned item passes inspection. Refund arrival time is at least 14 days from the date Hongkong Becky Lighting Limited approves the return. PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions.

Return Eligibility

Items must be unused and in original packaging. All original components must be included. Items must not show signs of wear, damage, or alteration. The customer must provide proof of purchase. The customer must obtain a Return Authorization before shipping any item. Returns sent without a Return Authorization are not accepted. Hongkong Becky Lighting Limited rejects returns that do not meet these conditions. Hongkong Becky Lighting Limited does not accept returns after the 14-day period. Hongkong Becky Lighting Limited does not accept returns for items that are not in original packaging.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This period matches the Terms of Service. The customer must contact [email protected] within exactly 7 days of receipt. The customer must provide the order number, a description of the damage or defect, and clear photographs. Hongkong Becky Lighting Limited reviews the claim. If Hongkong Becky Lighting Limited approves the claim, Hongkong Becky Lighting Limited provides return instructions. The buyer completely bears the return shipping costs. Refund arrival time is at least 14 days from approval. PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions.

Step-by-Step Return Process

1. Contact [email protected] within 14 days of delivery. For damaged or defective items, contact within exactly 7 days of receipt. Provide the order number, item description, and reason for return.

2. Receive a Return Authorization and return instructions from Hongkong Becky Lighting Limited. Do not ship any item without a Return Authorization.

3. Pack the item securely in original packaging. Include all original components. Write the Return Authorization number on the outside of the package.

4. Ship the package to the following recipient and address: The recipient must be Hongkong Becky Lighting Limited, the contact phone is +852 4701 1437, and the specific return address is FLAT/RM 602 6/F KAI YUE COMMERCIAL BUILDING NO.2C, ARGYLE STREET MONGKOK KL.

5. Provide tracking information to [email protected]. The buyer completely bears the return shipping costs. Hongkong Becky Lighting Limited is not responsible for returns lost or damaged in transit.

6. Hongkong Becky Lighting Limited inspects the returned item after receipt. If the return meets Return Eligibility, Hongkong Becky Lighting Limited approves the refund.

7. Refund is issued to the original payment method. Refund arrival time is at least 14 days from approval. PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions.

Return Authorization Requirement

The customer must obtain a Return Authorization from Hongkong Becky Lighting Limited before returning any item. The customer must include the Return Authorization number on the outside of the return package. Hongkong Becky Lighting Limited rejects any package without a Return Authorization number. The customer must ship the return package after receiving the Return Authorization. Hongkong Becky Lighting Limited cancels the Return Authorization after the customer ships the return package. The buyer completely bears the return shipping costs.

Inspection and Approval

Hongkong Becky Lighting Limited inspects every returned item after receipt. Hongkong Becky Lighting Limited verifies that the item is unused and in original packaging. Hongkong Becky Lighting Limited verifies that all original components are included. Hongkong Becky Lighting Limited verifies that the item shows no signs of wear, damage, or alteration. If the item passes inspection, Hongkong Becky Lighting Limited approves the refund. If the item fails inspection, Hongkong Becky Lighting Limited rejects the refund. Hongkong Becky Lighting Limited returns rejected items to the customer. The buyer completely bears all shipping costs for rejected items.

Refund Method and Timing

Hongkong Becky Lighting Limited issues refunds to the original payment method. Hongkong Becky Lighting Limited does not issue cash refunds. Shipping charges are non-refundable. The buyer completely bears the return shipping costs. Refund arrival time is at least 14 days from the date Hongkong Becky Lighting Limited approves the return. PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions. Hongkong Becky Lighting Limited processes refunds only after inspection. Hongkong Becky Lighting Limited does not process refunds for returns without a Return Authorization.

Exchanges

Hongkong Becky Lighting Limited processes exchanges subject to product availability. The customer must request an exchange within 14 days of delivery. The customer must follow the Step-by-Step Return Process. The buyer completely bears all shipping costs for exchanges. Refund arrival time for any resulting refund is at least 14 days from approval. PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions.

Customer Responsibilities

The customer must provide a complete and accurate shipping address. The customer must provide a complete and accurate return address. The customer must provide proof of purchase. The customer must provide tracking information for all returns. The customer must pay all return shipping costs. The customer must submit damaged or defective claims within exactly 7 days of receipt. The customer must submit refund requests within exactly 14 days of delivery.

Contact Information

For questions about Shipping & Returns, contact Hongkong Becky Lighting Limited.

Email: [email protected]

Phone: +852 4701 1437

Address: FLAT/RM 602 6/F KAI YUE COMMERCIAL BUILDING NO.2C, ARGYLE STREET MONGKOK KL

Website: utuvboardshoes.com